Leveraging decades of experience in the transportation and logistics industries, GlobalTranz has developed into one of Arizona’s leading companies. In addition to providing services and technological platforms to carriers and shippers, GlobalTranz serves the needs of freight agents.
Here are a few customer service tips for freight agents:
1. Solid communication throughout the company’s dealings with each customer will ensure long-term loyalty. This extends from direct communicating with clients to materials the business provides via its website and marketing literature.
2. Trust plays a large role in the shipping industry, so offer complete transparency in everything you do. Communicate your background and pricing policies clearly, and back up your promises with action.
3. Many clients, particularly those new to the transportation industry, may look to you for advice as well as services. Establish your business as an authority in the industry through the provision of useful advice that clients can take forward into their businesses. Social media websites such as LinkedIn offer you a platform for developing a reputation as an industry leader.